Shipping Policy

Shipping

We provide shipping services to Italy, France, and Germany.

Italy: All orders are eligible for free standard shipping.
France & Germany: Orders that reach 59 euros or above enjoy free standard shipping. For orders below 59 euros, a shipping fee of 6.95 euros will be applied.

Order Processing: Our team processes orders during weekdays. The processing usually takes place in the morning. Once processed, customers will receive an order confirmation email which includes essential details like order particulars and the estimated shipping time.
Italy: We offer express delivery service within 48 hours in Italy, excluding remote areas. But don't worry, we are making every effort to get your order to you as quickly as possible!
France & Germany: Once your order is shipped, the estimated delivery time is 2 to 3 working days.

Mobile phones and accessories are covered under a 2-year warranty period.

The warranty encompasses defects in materials and workmanship that occur during normal usage. However, it does not cover:
Damages caused by human error such as improper handling, accidental drops, or unauthorized disassembly.
Damages resulting from natural disasters or other unforeseen force majeure events.
Problems that arise from unauthorized repairs or modifications.
Normal wear and tear like minor scratches on the surface of the product.

In case of an issue during the warranty period, the customer must immediately get in touch with our customer service team. They need to furnish proof of purchase, which could be the order number or invoice, along with a comprehensive description of the problem.
Our customer service team will then evaluate the situation and based on the warranty policy, provide solutions. These could range from product repair, replacement, or a partial refund.